Privacy & Data Protection
This Privacy Policy explains how Top G collects, uses and protects the personal information you provide when using our website and services. We take your privacy seriously and are committed to handling your data transparently. This page sets out the types of information we process, why we process it and how you can exercise your privacy rights.
Types of data we collect
Personal data
When you register an account or contact us we collect personal information such as your name, date of birth, address, email address, telephone number and identity documents where required for verification. We also hold account credentials and communication records to support your account.
Technical data
We collect technical information from your device and browser, including IP address, device identifiers, browser type, operating system, screen resolution and location data where permitted. This helps us maintain security and improve site performance.
Transactional data
Transactional records include deposit and withdrawal history, bet and play activity, billing and payment details, and any correspondence relating to financial transactions. We keep these records to process payments, resolve disputes and meet legal obligations.
How we use your information
Your data is used to operate your account, process deposits and withdrawals, verify identity, prevent fraud and comply with legal and regulatory requirements. We use information to provide customer support, investigate suspected abuse, and to monitor and improve our services. Where you have given consent, we may send you promotional messages and offers - you can withdraw this consent at any time.
Data protection and storage
We protect personal information using appropriate technical and organisational measures, such as encryption of data in transit, access controls and secure data storage. Access to personal data is limited to staff and authorised service providers who need it to perform their duties. We retain personal information for as long as necessary to fulfil the purposes described here, to meet legal obligations, and to resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure logins, analyse site usage and deliver relevant content. Some cookies are essential for site functionality, while others are used for analytics and advertising. You can manage or block cookies through your browser settings, though this may affect how parts of the site work.
Information sharing and third parties
We may share your information with trusted third parties such as payment processors, identity verification services, fraud prevention partners, service providers and, where required, law enforcement or regulatory authorities. Third parties acting on our behalf are contractually bound to protect your data and may only use it for the purposes we specify.
Your rights
You have the right to access, correct, restrict or delete personal information we hold about you, and to obtain a copy of certain data in a portable format. You may also object to certain processing or withdraw consent for marketing communications. To exercise these rights, contact us at [email protected]. We will verify requests to protect your account and may be unable to comply with some requests where retention is required by law.
Access, correction and deletion of data
To update or delete your information log in to your account or contact [email protected]. For identity or transaction changes we may request reasonable proof to verify your identity. Requests are handled promptly, though account-related requests may affect your ability to use some services while they are processed.
Privacy policy updates
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.