Responsible Gambling Policy

At Top G we take responsible gambling seriously. We want every player to enjoy their time with us and to stay in control of their play. That means offering clear tools, sensible limits and straightforward support so you can gamble safely and within your means.

Our player protection principles

We promote safe, controlled play and encourage sensible decision-making. We aim to provide transparent information on risks, clear access to account controls and prompt support for anyone who needs to take a break or reduce their activity. We do not target vulnerable people and we expect our players to play responsibly.

Activity-control tools

We provide a range of tools you can use at any time to manage your activity. These are available from your account dashboard or by contacting our support team.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced instantly and increases may be subject to a waiting period to give you time to reconsider.

Loss limits

Loss limits let you cap the net losses you accept over a chosen period. Set a daily, weekly or monthly cap to help keep spending predictable and under your control.

Time limits and account breaks

Reality checks and session timers are available to remind you how long you have been playing. You can also choose temporary account breaks - short cooling-off periods from one day up to several weeks - to pause play and take time away.

Self-exclusion

If you feel you need to stop for a longer period, you can request self-exclusion. Self-exclusion blocks access to your account for the agreed period and prevents further deposits or play until the period ends. Contact our support team to set this up and to discuss any follow-up steps.

Recognising signs of problematic behaviour

Be aware of signs that gambling may be becoming a problem, such as chasing losses, borrowing to gamble, hiding activity, changes in sleep or mood, or neglecting work or family. If you notice any of these changes in yourself or someone you know, consider using our tools or seeking advice.

Practical tips for staying in control

Set limits before you start, only gamble with money you can afford to lose, use reality checks, avoid gambling when stressed or upset and keep to a budget. Talk to someone you trust if you notice any worrying signs and use account limits to make changes quickly.

Professional help and support organisations

If you need further help, professional organisations offer free, confidential advice and support. In the United Kingdom you can contact GamCare, GambleAware, Gamblers Anonymous or the NHS for guidance and treatment options. If you prefer, our support team can point you to suitable local services and walk you through available tools.