Need Help? Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for immediate assistance, or email and phone for account, verification and payments enquiries. We aim to respond quickly and clearly, guiding you through deposits, withdrawals and KYC checks. For urgent matters please use live chat or call during the published working hours. Email enquiries are monitored throughout the day and answered promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat; response within 15 minutes) |
| General enquiries | [email protected] (account & billing; response within 4 hours) |
| Affiliate enquiries | [email protected] (partner team; UK-based team; response within 24 hours) |
| Phone | +44 20 7946 5238 (for urgent enquiries) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Support via Email
Email is the preferred way to contact us for detailed requests, account queries or issues that require documents or a full explanation. Please use [email protected] and include a clear subject line, your account username and up-to-date contact details. Providing all relevant information up front speeds our response and helps avoid delays when verifying or resolving your request.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple requests via live chat are usually handled immediately, while email questions are typically replied to within 24 hours. More complex cases such as payment investigations or KYC reviews may take longer depending on the issue and required checks; we’ll keep you informed of progress throughout.
Feedback
Your feedback matters to us at Top G. If you have suggestions, ideas or spot something we could improve, please let us know. Every message is read by our team and used to refine promotions, usability and site features, so your input directly helps make the site better for everyone. We appreciate your time and suggestions.